Privacy Policy
Last updated: September 2026. We are committed to protecting the sensitive data, official documentation, and privacy of the diplomatic and institutional community.
1. Introduction
Diplomat Supply respects your privacy and is deeply committed to protecting your personal and official data. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our platform, register an account, or procure goods through our services.
All data processing is conducted strictly in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and applicable Lithuanian data protection laws.
2. Data We Collect
To comply with international tax laws and verify eligibility for VAT and Excise duty exemptions, we are legally required to collect specific information. This includes:
- Official Identity Data: Full name, institutional affiliation, rank or title, and diplomatic/military ID numbers.
- Contact Data: Official email addresses (e.g., @mfa.gov, @nato.int), secure phone numbers, and official delivery addresses (embassies, consulates, bases).
- Verification Documents: Scanned copies of tax exemption certificates endorsed by host-nation authorities.
- Transaction Data: Secure records of your purchases, invoices, and bank transfer details for compliance auditing.
3. How We Use Your Data
We process your data exclusively for legitimate business and compliance purposes. We do not engage in unauthorized profiling, and we never sell your data to third parties. Your data is used to:
- Verify your eligibility for tax-exempt procurement under EU directives.
- Process, fulfill, and securely dispatch your orders.
- Maintain legally required financial and customs records for state tax authorities.
- Communicate critical updates regarding your account, orders, or regulatory changes.
4. Data Sharing & Partners
Your information is handled with the utmost discretion. We only share necessary data with trusted third parties who facilitate our operations, such as:
Logistics & Couriers: Delivery addresses and contact names are provided to secure shipping partners to ensure the safe arrival of your goods.
Regulatory Authorities: If legally requested by customs, tax authorities, or compliance auditors, we are obligated to share transaction records and exemption certificates to prove the legitimacy of the 0% VAT/Excise sales.
5. Data Security
We implement top-tier technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. All verification documents and official credentials are stored on secure, encrypted servers. Access to this data is strictly limited to authorized compliance personnel within Diplomat Supply.
6. Your GDPR Rights
Under the GDPR, you possess absolute rights over your personal data. You have the right to request access to your data, seek rectification of inaccuracies, or request the erasure of your data (subject to our legal obligation to retain tax records for a mandatory statutory period).
To exercise these rights, or if you have any concerns regarding how your data is handled, please contact our Data Protection Officer at our official support channels.