Returns & Exchanges
A streamlined and transparent return process ensuring the highest standards of service for our accredited clients and official representations.
How to Initiate a Return
Request an RMA
Contact our support team at sales@diplomatsupply.com within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure the items are in their original, unopened packaging with all security seals intact. Clearly mark the RMA number on the outside of the shipping box.
Dispatch
Send the package back to our logistics center using a secure, trackable courier service. Return shipping costs are the responsibility of the client, unless the item received was defective or incorrect.
Policy & Exceptions
We strive for complete satisfaction. However, due to the regulatory nature of tax-exempt and consumable goods, certain restrictions strictly apply.
- Condition of Goods: All items must be returned unused, unopened, and in perfect resalable condition.
- Non-Returnable Items: For health, hygiene, and safety reasons, opened cosmetics, fragrances, food products, tobacco, and spirits cannot be returned.
- Special Orders: Large-scale institutional procurement or specially sourced items for embassies are considered final sale.
- Refund Processing: Approved refunds will be securely credited back to the original payment method (or official bank account) within 5–10 business days following warehouse inspection.